Privacy and Cookies Policy

1. 1. Who we are

Trevor White Roses is a family-run mail-order rose nursery. This policy explains how we collect, use and protect personal information when you visit or buy from www.trevorwhiteroses.co.uk, contact us, subscribe to our mailing list, request a stock notification or interact with our website.

For data-protection enquiries contact:

Trevor White Roses, Bennetts Brier, The Street, Felthorpe, Norwich, NR10 4AB

Telephone: 01603 755135

Email: sales@trevorwhiteroses.co.uk

2. 2. Information we collect

Depending on how you use the website, we may collect: your name, billing and delivery address, email address and telephone number; order details, delivery instructions and correspondence about an order; payment status and transaction references. Card details are normally processed by the payment provider and are not stored directly by us; information you provide through contact forms, product enquiries, reviews or blog comments; your email address and preferences when you subscribe to the mailing list or request an in-stock notification; technical and usage information, including IP address, browser and device type, pages viewed, referral information and cookie identifiers; and records of your cookie choices. Please do not include sensitive personal information in free-text fields or delivery instructions.

3. 3. How and why we use your information

We use personal information only where we have a lawful basis to do so. This may include: Contract: to process and fulfil orders, take payment, arrange delivery, handle returns and provide customer service; Consent: to send email marketing or use non-essential cookies where consent is required; Legitimate interests: to respond to enquiries, maintain and improve the website, prevent misuse and keep appropriate business records, where those interests are not overridden by your rights; and Legal obligation: to meet accounting, tax, consumer-protection and other legal requirements.

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

4. 4. Who we share information with

We may share relevant information with service providers that help us operate the website and fulfil orders, including: website hosting, maintenance and security providers; ecommerce, order-management and payment providers; delivery and postal providers; email newsletter and stock-notification providers; analytics and cookie-consent providers, where enabled; an professional advisers or public authorities where required by law. These organisations may use information only as necessary to provide their services, subject to their own legal responsibilities and our contractual arrangements where applicable. We do not sell personal information. Some providers may process information outside the UK. Where this happens, we use an appropriate legal safeguard as required by UK data-protection law.

5. 5. How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected and to meet legal, tax, accounting or dispute-resolution requirements. Marketing information is kept until you unsubscribe or we determine that it is no longer required. Cookie retention periods vary by cookie and should be shown in the website’s cookie-preference tool where available.

6. 6. Cookies and similar technologies

Cookies are small text files stored on your device. The website uses, or may use, the following categories:

Strictly necessary cookies: These support essential website functions and do not require consent where they are genuinely necessary. They may be used to: maintain the shopping basket and checkout session; remember products or options selected during a visit; process orders and payments securely protect the site against fraud, spam or malicious activity; maintain login or administrative sessions; and remember cookie-consent choices. Blocking these cookies may prevent the shop, basket or checkout from working correctly.

Functional cookies: These remember optional choices or support features such as stock notifications, forms and enhanced website functionality. Where these cookies are not essential, they will be used only after the required consent has been obtained.

Analytics cookies: If analytics is enabled, these cookies help us understand how visitors find and use the website, for example which pages are viewed and whether errors occur. Analytics cookies should be blocked until you give consent.

Marketing cookies: If advertising, remarketing or social-media tracking services are enabled, they may use cookies or similar technologies to measure campaigns or build an understanding of browsing activity. These cookies should be blocked until you give consent.

Email and stock notifications: The website offers a mailing-list sign-up and product stock notifications. The relevant provider may record sign-up details, consent information and interaction data, such as whether an email was delivered or opened, where permitted. You can unsubscribe using the link in an email.

Managing cookies: When you first visit the website, the cookie banner should allow you to accept or reject non-essential cookies and, ideally, choose by category. You can change your choice through the site’s cookie-preference control, where provided, or through your browser settings. Disabling strictly necessary cookies may affect the website’s operation.

Because cookie names and expiry periods can change when plugins or providers are updated, the cookie-preference tool should display the current cookie list, provider, purpose and duration. A fresh cookie scan should be completed whenever the website’s plugins, payment service, analytics or marketing tools change.

7. 7. Security

We use reasonable technical and organisational measures to protect personal information. No website or transmission method is completely secure, so please contact us promptly if you believe information you have provided may have been compromised.

8. 8. Your rights

Under UK data-protection law, you may have the right to: ask for a copy of your personal information; correct inaccurate or incomplete information; request deletion of information in certain circumstances; restrict or object to certain processing; receive certain information in a portable format; withdraw consent at any time, where processing relies on consent; and complain to the Information Commissioner’s Office. To exercise a right, email sales@trevorwhiteroses.co.uk. We may need to confirm your identity before responding.

9. 9. Third-party links

The website may contain links to other websites. Those organisations are responsible for their own privacy practices, and we recommend reviewing their policies before providing personal information.

10. 10. Children

The website and its products are not directed at children. We do not knowingly collect children’s personal information through the website.

11. 11. Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will be published on this page with a revised date.