Terms of Business

Terms of Business

These terms apply to all roses purchased from this website.

Ordering

Orders can be placed online or by phone.

Payment

Payment must accompany all orders. All prices are inclusive of V.A.T. Payment of online orders can be made using a Credit / Debit card via our payment providers Paypal or Opayo.

Despatch

Estimated dispatch for potted orders is found on the product pages.
Orders for bare root roses are sent out in strict rotation of when the order is placed. We start taking orders in April, lifting and despatch starts in late October and continues until late March. Current estimated dispatch times can be found on product pages.

Quality

All plants are of first grade quality accompanied with their own name label, description and colour photo. For bare root plants this is normally 3 or more shoots with a well-established root system. Potted roses are graded by health and amount of growth, between April and May this can be as little as 1 to 2 inches but from June to August this can be substantial upto 60cm. We use 5.5 litre pots and a specially formulated peat-free compost containing slow release fertilizer.

Guarantee

All plants wrongly labelled or failing to grow in the first year will be replaced or refunded if the fault is clearly ours.  We cannot be held responsible for losses due abnormal weather conditions, poor planting or aftercare.  Please follow our Guide to Growing Roses which accompanies your order, this includes a watering calendar. Roses planted into a pot / container as a final destination should be given extra attention- making sure the pot is of an adequate size, with good compost and well-watered, with the graft union planted in line with or just below the soil. If unhappy with your order when it arrives please inform us immediately. For failures please inform us no later than 31st July after delivery. Photographic evidence must accompany any complaint. If no stock is currently available, like for like replacements will be sent out the following November.

Using 3rd party address companies like Addresspal

We understand that some customers are using 3rd party addresses to forward roses on internationally. We can not be held responsible for customs failures due to our roses not having international documents. We can only refund on receipt of returned roses at your own cost, Post and Packaging costs in these cases can not be refunded.