Terms of Business
These terms apply to all roses purchased from this website.
Ordering
Orders can be placed online or by phone.
Payment
Payment must accompany all orders. All prices are inclusive of V.A.T. Payment of online orders can be made using a Credit / Debit card via our payment providers Paypal or Opayo.
Despatch
Estimated dispatch for potted orders is found on the product pages.
Orders for bare root roses are sent out in strict rotation of when the order is placed. We start taking orders in April, lifting and despatch starts in late October and continues until late March. Current estimated dispatch times can be found on product pages.
Quality
All plants are of first grade quality. For bare root plants this is normally 3 or more shoots with a well-established root system. Potted roses are first grade plants potted into a 4.5 litre pot using a specially formulated peat-free compost containing slow release fertilizer.
Guarantee
All plants wrongly labelled or failing to grow in the first year will be replaced or refunded if the fault is clearly ours. We cannot be held responsible for losses due abnormal weather conditions, poor planting or aftercare. Please follow our Guide to Growing Roses which accompanies your order. Roses planted into a pot / container as a final destination should be given extra attention- making sure the pot is of an adequate size, with good compost and well-watered. If unhappy with your order when it arrives please inform us immediately. For failures please inform us no later than 31st July after delivery. Photographic evidence should accompany complaint. If no stock is currently available, like for like replacements will be sent out the following November.
